Terms of sale.

All of our ribbons are custom dyed by commission according to the customer’s specifications, and for this reason all sales are final.

Sending a commission inquiry does not guarantee an order. Upon receiving a customer’s inquiry, and if we have enough stock to fulfill the order, we will send an invoice to the email address indicated by the customer in the form. Orders are confirmed upon receiving payment. Stock is allocated to a specific order only after confirmation. We cannot guarantee availability if an invoice is left unpaid for too long. Unpaid invoices automatically expire after ten (10) days. If an invoice expires, the customer will need to send a new inquiry. If an invoice is paid and we do not have enough stock anymore to fulfill the order, we will contact the customer with the estimated lead time, and will issue a refund if the customer desires it.

Due to demand and the bespoke nature of the work, orders can take up to fifteen (15) days after confirmation to be shipped. The customer will receive a tracking number once the order is shipped. We are not responsible for any shipping delays, losses, or delivery mistakes. Any import or customs duties that might be required at the destination country are the customer’s responsibility.

It is important to read and follow the care instructions included with the ribbons. We are not liable for quality issues that may appear in the ribbon’s fabric.

For any inquiries regarding your ribbon upon arrival please contact customer service at customerservice@anisleotards.com.

COVID-19 notice: We are experiencing shipping delays due to the current pandemic situation. We ship orders at our normal frequency but transit may be longer than usual and the tracking information may take a few days to be available or updated. This is out of our control, and we appreciate your patience in this regard. Thank you.

Updated on October 2020.